Casino Host Skills

Casino Host Job Description Example What Does a Casino Host Do? The Casino host provides varieties of services to casino players with the aim of converting them to regular and loyal customers of the. Some duties that Casino Hosts are expected to perform include sending event invitations, responding to inquiries, solving customer issues, managing client database, and reporting to marketing managers. CASINO HOST Canadian Gaming Centre of Excellence 1 The most important Essential Skills for Casino Hosts are:. Oral Communication. Computer Use. Thinking Skills INTRODUCTION Casino Hosts are responsible for building relationships with customers and registering new members for the player’s club card.

The 5 E’s Of Customer Service developed by nick ippolito

These are the five values I use to instill customer service techniques to employees. They each encompass a variety of skills, tricks, philosophies and beliefs that employees can use during their work shift when dealing with external and internal customers.

I awaken employees how to separate their SKILLS from their JOB. It is essential to separate the two in order to be successful in their customer service careers. I ingrain into their work “DNA” that Customer Service is Psychology over Policy. Casinos use me to teach non-gaming employees the vital importance of understanding and dealing with the Gambler’s psychology. The most important aspect I teach is that Employees MUST understand that they are each other’s Customers, first & foremost. If It Doesn’t Happen Internally It Won’t Happen Externally.

deliverables:

• Psychology over Policy
• Protect the Customer Experience
• Analyzing the Mission Statements
• Approach every situation with Empathy

I give them an arsenal of power packed tools to successfully deliver extraordinary customer service to each and every guest:

• Being Knowledgeable
• Anticipate Questions & Problems
• Add Empathy to Every Situation
• Communicate Your Role in the Most Believable Manner
• Having Customer Perspective
• Employee Empowerment
• Adding value and integrity to every interaction
• Be Interested not Interesting
• Avoid One Word Responses
• Anticipate Customers’ needs
• Service Recovery
• And so much more

Having certain skills and qualities can make you the best host or hostess in your department.

Top 12 Skills to be the Best Host or Hostess

If you just got a job as a host or hostess and desire to develop the right skills and qualities that will help you to be the best in your industry, then this post is also for you. So, don’t just read, try to work on developing any of the skills below that you think you are lacking.

Also, if you are running a restaurant or bar, or you are planning to organize an event, or just a party, the importance of having a good host/hostess to help you with it cannot be overemphasized. So, try to properly evaluate your applicants before hiring one.

Casino Host Skills For Resume

The host or hostess is usually the first person that welcomes visitors or customers to an event or a restaurant. As such, an individual with excellent customer service and human relationship skills is best suited for this position.

The duties of a host or hostess usually hover around greeting visitors on arrival, directing them to the appropriate tables, providing them with menus, and ensuring that they are comfortable while waiting for servers, as well as making sure that their requests are attended to promptly.

To perform their tasks effectively and be the best on the job, a good host or hostess should possess most of the following skills and qualities:

1. Friendliness: The host is usually the first person/employee that guests come in contact with when they enter a restaurant or attend an event. As such, he/she should possess a friendly disposition. A good host should have the ability to make guests feel at home and important.

2. Personable: A pleasing appearance is paramount to succeeding as a host or hostess. Being friendly is good, but being attractive and smart are also important qualities to have as a host or hostess.

3. Well Spoken: A good host or hostess should be proficient in the language in which they render their services, including a local dialect if necessary. Most importantly, they should be out spoken as some customers may frown at mumbling.

4. Listening Skills: A good host or hostess should also be a good listener. The ability to speak well is a necessary skill; however, being able to listen attentively to guests is more important. This allows you to understand customers’ inquiries easily without having to make them repeat what they have said before.

5. Compassionate: To be a good host/hostess, you should be able to connect with people’s emotions. This allows you detect when your guests are worried. At this point, being able to talk them out of their worries could also be well appreciated by some guests. But, you must do this courteously and avoid being too inquisitive.

6. Multitasking Skills: The job of a host/hostess may sometimes go beyond the functions earlier mentioned. Sometimes, a host/hostess may be called upon to perform other tasks like serving guests, bussing tables, and bartending. The ability to tend to different guests simultaneously is a skill you must have to be the best host or hostess around.

Therefore, to be a good host/hostess, you must be versatile and must be able to multitask.

7. Team Player: Aside being friendly to guests, a good host should possess excellent relationship skills. He/she should be able to maintain a cordial relationship with co-workers, and should have a team spirit. He/she ought to render assistance to other employees like the servers and bartenders when orders are much.

8. Confident: A good host or hostess must be very confident of him/herself. He/she must be able to speak confidently to guests about the services and benefits they stand to gain by visiting the restaurant regularly. And most importantly, he/she should be very confident of his abilities.

9. Composure and Patience: Composure and patience are also very important qualities a host/hostess must have. Some guests are irate and unbearably annoying, so, it requires a great deal of composure and patience to accommodate such guests.

10. Organizational Skills: Great hosts and hostesses often possess excellent organizational skills. They are able to stay focused all the time and make sure that the servers, bartenders, and the kitchen staff, as well as equipment, are functioning well.

Casino Hostess

Also, they make sure that guests are well served and the tables bussed quickly. So, it requires a great deal of organization and carefulness to be the best host or hostess in your restaurant.

11. Being Proactive: Good hosts are often proactive. They have the ability to anticipate what a customer’s reaction might be, or what might happen next, and work to make the situation better.

A good host or hostess does not wait to be told to do the right thing. He/she easily detect things that need to be done and either take care of it or direct the right people to do it.

12. Perceptiveness and Intelligence: hosts and hostesses are supposed to exhibit a great level of situational awareness and intelligence all the time. They are supposed to have a complete knowledge of happenings in the restaurant or event. They should be aware of things like reservations and orders.

Casino Player Development Goals

There you have them, 12 skills and qualities to develop that will help you to be highly effective on the job, as well as to become the best host or hostess in your unit.

And if you are hiring someone for this role, make sure you consider these qualities before making your hiring decision.

Do you have another host/hostess skill to add to our list? If you do, please share them in the comment box below. We will be glad to have your contribution, thanks!

You may need to pass a job test to be hired for a position, improve your chances of making high scores today!

Job Assessment Tests: How to Top Your Competition

As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for.

The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job.

Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests.

Casino Host Skills Questions