Casino Host Manager

56703

• Vip Casino Host

Player Development Manager

The VIP Casino Host is responsible for identifying, developing, and retaining slot and table players through personal interactions and telemarketing with a strong emphasis on customer development and growth of existing business. Hello, my name is Doug Bailey and I am an Executive Casino Host at Hollywood Casino Lawrenceburg. I’m just starting my career in the gaming industry. I come from a retail background, with 20 years of customer service experience including 16 years of management experience. In my free time, I enjoy playing golf and traveling.

1. Casino Host: A Casino Host will usually try their best to please patrons of their casino and to fulfill any reasonable requests their customers might have. The casino host has the power to issue complimentary services (or “comps”) to players.
2. Today’s top 125 Executive Casino Host jobs in United States. Leverage your professional network, and get hired. New Executive Casino Host jobs added daily.

Spotlight 29 Casino

Coachella, California 92236
United States

Oct 13, 2020

Feb 28, 2021

Full Time

Marketing

We are seeking for an experienced, energetic, innovative and motivated Player Development Manager. In this position, the Player Development Manager will direct, manage, and coordinate the Casino Hosts at Spotlight 29 and Tortoise Rock Casino. The Player Development Manager position is the main contact with VIP players. This position is responsible for player development and assisting VIP guest with many requests. Utilize CMS system to determine the value of each player. Assures proper service levels and manage the provision of all guest services for scheduled and unscheduled operations

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement: “We are here for the guest. Period”
• Assist with developing and managing Club 29 related programs related to VIP Players, including strategic design, benefits related to card tiers and implementation of related programs.
• Direct the preparation of work of the Casino Hosts as described by the marketing plan; implement and monitor an efficient and effective schedule to obtain optimum utilization of human resources and facilities.
• Coordinate the activities and dispatching of the Casino Hosts as needed to ensure that the casino marketing operations meet company policies and regulations.
• Establish and maintain Standard Operating Procedures for Casino Hosts including measurable performance standards.
• Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency.
• Manage the Casino Host Department; ensure that the Player Development program is consistently developing and implementing player development activities for slot and table games players and growing the business.
• Work with the Director of Marketing to determine, track and manage actionable goals for Casino Hosts to increase visitations and theoretical value from assigned VIP Players.
• Work with the Director of Marketing to determine, track and manage actionable goals for new VIP Player acquisition, including utilizing outside sales techniques and community outreach to obtain goals.
• Responsible for monitoring and reporting on Casino Host actionable goals, including providing coaching to Casino Hosts who need assisting with meeting their goals.
• Create systems for providing customer service and responding to customer inquiries via telephone, online networks, in person and mail.
• Handle customer problems that appear to arise from service issues.
• Communicate with internal and external customers.
• Resolve conflicts and facilitate changes in the structure of the Casino Host Department to ensure objective fulfillment and swift response to marketing problems and opportunities.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Must be capable of presenting a positive image of the Casino to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

Supervisory Responsibilities

Carry out managerial responsibilities in compliance with Spotlight 29 Casino’s and Tortoise Rock Casino’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

GAMING INDUSTRY EXPERIENCE IS PREFERRED

Requirements, Experience and Knowledge

• Must have a High School Diploma or GED
• Four (4) year degree preferred and minimum Four (4) years of experience in Marketing
• Must pass periodic random drug screens and pre-employment physical
• Must be able to pass background suitability investigation
• Must obtain a Tribal Gaming License

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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